Subscriptions and billing
Last updated: June 22, 2026
This policy explains renewals, cancellation, plan changes, and refund requests. Mandatory consumer rights continue to apply regardless of this policy.
When a trial or promotion is offered, its duration, included features, price after the promotional period, and cancellation deadline will be displayed before confirmation.
Unless checkout states otherwise, a trial that requires payment details may convert to a paid subscription if it is not cancelled before the trial ends.
Subscriptions renew at the interval selected at checkout until cancelled. The payment method on file will be charged the then-current price and applicable taxes.
Where required, renewal information or price changes will be communicated in advance.
You may cancel through Settings and the Stripe customer portal when available. Cancellation prevents future renewals and normally leaves paid access available until the current billing period ends.
If self-service cancellation is unavailable, contact roothexer@gmail.com from the account email address.
Except where required by law, fees are generally non-refundable after a billing period begins and we do not provide prorated refunds for unused time.
We will review requests involving duplicate charges, incorrect amounts, unauthorized billing, or a verified service failure that materially prevented use.
Send billing disputes to roothexer@gmail.com promptly and, where possible, within 14 days of the charge.
Consumers in some jurisdictions may have a statutory right to withdraw from an online service contract within a specified period.
If you expressly request immediate digital-service performance during a withdrawal period, applicable law may permit a proportionate charge or may affect the withdrawal right after full performance.
Nothing in this policy limits rights that cannot be waived.
Upgrades may take effect immediately and may be prorated. Downgrades normally take effect at the next renewal unless checkout states otherwise.
Reducing a plan may disable features or prevent new activity above the lower plan's limits; it will not intentionally delete account data without notice.
Please contact support before filing a chargeback so we can investigate and resolve billing errors. Fraudulent or abusive chargebacks may result in account restriction.
Billing questions can be sent to roothexer@gmail.com.
